tag:status.godigibee.io,2005:/historyDigibee Status - Incident History2024-03-29T02:24:03-03:00Digibeetag:status.godigibee.io,2005:Incident/203884992024-04-11T22:00:00-03:002024-03-28T11:21:52-03:00BR Cluster Maintenance - Prod Environment<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>11</var>, <var data-var='time'>22:00</var> - <var data-var='time'>23:00</var> GMT-03:00</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>11:19</var> GMT-03:00</small><br><strong>Scheduled</strong> - On April 11th we will perform maintenance on the BR cluster of the Digibee Integration Platform starting at 10PM (BRT) | 8PM (EST).<br />The maintenance window will last a total of 1 hour, with a minor service interruption of up to 5 minutes and a small delay in pipeline execution during the remaining time. The entire prod environment of the BR cluster will be affected. Portal and the Test environment will not be impacted.</p>tag:status.godigibee.io,2005:Incident/203184942024-03-27T20:00:02-03:002024-03-27T20:00:02-03:00BR Cluster Maintenance - Test Environment<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>20:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>19:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:55</var> GMT-03:00</small><br><strong>Scheduled</strong> - On March 27th we will perform maintenance on the BR cluster of the Digibee Integration Platform starting at 7PM (BRT) | 5PM (EST).<br />The maintenance window will last a total of 1 hour, with a minor service interruption of up to 10 minutes and a small delay in pipeline execution during the remaining time. The entire test environment of the BR cluster will be affected. The prod environment of the BR cluster will not be affected during this maintenance.</p>tag:status.godigibee.io,2005:Incident/201577232024-03-20T23:00:56-03:002024-03-20T23:00:56-03:00US Cluster Maintenance - Production Environment<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>22:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:52</var> GMT-03:00</small><br><strong>Update</strong> - On March 20th we will perform maintenance on the US cluster of the Digibee Integration Platform starting at 10PM (BRT) | 8PM (EST).<br />The maintenance window will last a total of 1 hour, with a service interruption of up to 10 minutes and a small delay in pipeline execution during the remaining time. The entire production environment of the US cluster will be affected. The test environment of the US cluster will not be affected during this maintenance.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:47</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing through maintenance. More information to follow soon.</p>tag:status.godigibee.io,2005:Incident/201763582024-03-08T06:24:13-03:002024-03-08T06:24:13-03:00Emergency Maintenance - Portal and Login<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>06:24</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> GMT-03:00</small><br><strong>Scheduled</strong> - On March 8th, we will conduct maintenance on the US cluster of the Digibee Integration Platform, beginning at 6 AM (BRT) | 4 AM (EST). The maintenance window is expected to span 2 hours and will briefly impact access to the Digibee Portal and login functionality during this period. No Pipelines will be impacted in this maintenance.</p>tag:status.godigibee.io,2005:Incident/201716322024-03-05T23:56:02-03:002024-03-05T23:56:02-03:00Elevated error rate on user login at Digibee portal<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:56</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>23:03</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>22:21</var> GMT-03:00</small><br><strong>Investigating</strong> - Increased number of errors occurring when users try to log in to the Digibee portal</p>tag:status.godigibee.io,2005:Incident/200808922024-02-28T15:00:56-03:002024-02-28T15:00:56-03:00SSL Certificate Rotation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>15:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:04</var> GMT-03:00</small><br><strong>Scheduled</strong> - We are going to rotate our SSL Certificates for our Core APIs, Portal and Test/Prod Environments. No disruption is expected during this maintenance.</p>tag:status.godigibee.io,2005:Incident/200401482024-02-28T01:45:56-03:002024-02-28T01:45:56-03:00US Cluster Maintenance<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>01:45</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>01:00</var> GMT-03:00</small><br><strong>Update</strong> - An additional 45 minutes will be needed to complete the maintenance.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:29</var> GMT-03:00</small><br><strong>Scheduled</strong> - On February 27th, we will conduct maintenance on the US cluster of the Digibee Integration Platform, beginning at 11 PM (BRT) | 9 PM (EST). The maintenance window is expected to span 2 hours and will briefly impact access to the Digibee Portal and login functionality during this period.</p>tag:status.godigibee.io,2005:Incident/198183082024-02-08T02:30:58-03:002024-02-08T01:03:05-03:00US Cluster Maintenance - Production Environment<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:57</var> GMT-03:00</small><br><strong>Update</strong> - We are extending the maintenance window by an additional hour and a half, with the anticipated completion time now set for 2:30AM (BRT) | 00:30AM (EST).</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>12:09</var> GMT-03:00</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:27</var> GMT-03:00</small><br><strong>Scheduled</strong> - On February 7th we will perform maintenance on the US cluster of the Digibee Integration Platform starting at 11PM (BRT) | 9PM (EST).<br />The maintenance window will last a total of 2 hours, with a service interruption of up to 10 minutes and a small delay in pipeline execution during the remaining time. The entire production environment of the US cluster will be affected. The test environment of the US cluster will not be affected during this maintenance.</p>tag:status.godigibee.io,2005:Incident/198872532024-02-02T01:00:59-03:002024-02-02T01:00:59-03:00Emergency Maintenance - US Cluster Non Productive Environments (Test)<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:18</var> GMT-03:00</small><br><strong>Scheduled</strong> - On the 1st of February, 2024, Digibee will be performing an emergency maintenance on the test environment of US cluster. We expect a delay in pipeline execution and in Pipeline Completed Execution and Pipeline Logs sections for Test environment only, within the maintenance period. If you have any questions, feel free to reach out to our support team and remember that no action is required for this update.</p>tag:status.godigibee.io,2005:Incident/196588812024-01-15T21:00:17-03:002024-01-15T21:00:17-03:00Pipeline Logs Maintenance<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>21:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>20:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>14:36</var> GMT-03:00</small><br><strong>Scheduled</strong> - On January 15, 2024, at 8 pm (BRT), Digibee will conduct maintenance on BR cluster Logs backend. The Completed Executions and Pipeline Logs tab may be inaccessible for approximately 1 hour during this maintenance period. If you have any inquiries, please reach out to our support team.</p>tag:status.godigibee.io,2005:Incident/192056772023-12-20T02:00:05-03:002023-12-20T00:04:52-03:00Cluster upgrade - production environment<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>02:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:47</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.godigibee.io,2005:Incident/194490252023-12-20T00:00:18-03:002023-12-20T00:00:18-03:00Platform Metrics Maintenance<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>00:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>22:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:21</var> GMT-03:00</small><br><strong>Scheduled</strong> - On December 19, 2023, at 10 pm (BRT), Digibee will conduct maintenance on the BR cluster. The Platform metrics may be inaccessible for approximately two hours during this maintenance period. If you have any inquiries, please reach out to our support team.</p>tag:status.godigibee.io,2005:Incident/192056752023-12-13T01:00:03-03:002023-12-13T01:00:03-03:00Cluster upgrade - non-production environment<p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>01:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>Update</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:46</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.godigibee.io,2005:Incident/192340282023-11-29T10:45:27-03:002023-11-29T10:45:27-03:00Pipeline Completed Execution Logs screen is not displaying logs older than 28th Nov<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>10:45</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:55</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:07</var> GMT-03:00</small><br><strong>Update</strong> - As workaround, is it possible to use the 'Pipeline Logs' tab to search for the desired log record.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>09:59</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.godigibee.io,2005:Incident/191138842023-11-14T01:20:47-03:002023-11-14T01:33:33-03:00Event publisher component not triggering upstream pipeline.<p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>01:20</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>01:00</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>00:45</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>00:15</var> GMT-03:00</small><br><strong>Investigating</strong> - Some customers reported that the pipelines triggered by events have not run since 21:12. We are investigating this issue.</p>tag:status.godigibee.io,2005:Incident/190465402023-11-07T22:35:34-03:002023-11-07T22:35:34-03:00Abnormal situation automatically detected - Prod Environment<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>22:35</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:56</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>13:01</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:59</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>12:44</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and mitigated. We are working in a definitive fix.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue. Pipelines implemented using rest-trigger are affected.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>11:10</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.godigibee.io,2005:Incident/189727372023-11-01T14:28:30-03:002023-11-01T14:28:30-03:00SFTP Component in error state after some executions for recently deployed pipelines.<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:28</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>22:24</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>19:16</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>18:57</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.godigibee.io,2005:Incident/185676042023-09-21T13:38:15-03:002023-09-21T13:38:15-03:00We are investigating elevated delay on Pipeline Logging<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>13:38</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>12:37</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating elevated delay on displaying the logs at the Completed Executions and Pipeline Logs tabs.</p>tag:status.godigibee.io,2005:Incident/184111222023-09-19T23:30:07-03:002023-09-19T23:30:07-03:00Pipeline logs backend upgrade.<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>23:30</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>20:30</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>14:21</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing a scheduled maintenance this time. <br /><br />There will be no downtime for pipeline environments, some customers will experience a delay to fetch pipeline completed executions.</p>tag:status.godigibee.io,2005:Incident/182916382023-09-04T21:00:10-03:002023-09-04T21:00:10-03:00SSL Certificate Rotation<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>20:01</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>07:06</var> GMT-03:00</small><br><strong>Scheduled</strong> - We are going to rotate our SSL Certificates for our Core APIs, Portal and Test/Prod Environments. No disruption is expected during this maintenance.</p>tag:status.godigibee.io,2005:Incident/181738942023-08-17T18:36:12-03:002023-08-17T18:36:12-03:00We are investigating elevated error rate in User Login<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>18:36</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>13:14</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:06</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.godigibee.io,2005:Incident/180409932023-08-17T11:03:27-03:002023-08-17T11:03:27-03:00We are investigating reports of elevated delay on our Pipeline Logging<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>11:03</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>05:32</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>09:56</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.godigibee.io,2005:Incident/178339602023-07-31T10:07:23-03:002023-07-31T10:07:23-03:00We are investigating elevated error rate in Portal and Core APIs<p><small>Jul <var data-var='date'>31</var>, <var data-var='time'>10:07</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>07:41</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>09:15</var> GMT-03:00</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>11:43</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>10:01</var> GMT-03:00</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'>12</var>, <var data-var='time'>09:53</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.godigibee.io,2005:Incident/177821172023-07-07T07:23:32-03:002023-07-07T07:23:32-03:00We are investigating reports of elevated delay on our Pipeline Detailed Logging<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>07:23</var> GMT-03:00</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:18</var> GMT-03:00</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:11</var> GMT-03:00</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.godigibee.io,2005:Incident/175742462023-07-05T23:00:06-03:002023-07-05T23:00:06-03:00Cluster upgrade<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> GMT-03:00</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> GMT-03:00</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>14:37</var> GMT-03:00</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.<br /><br />It's expected to impound pipeline executions for 5 minutes maximum.</p>